Disclaimer / Responsible Gambling

Welcome to Wikiluck Casino. By using our website and services, you acknowledge and agree to the terms, conditions, privacy practices, and responsible gambling measures described below. Please read this document carefully to understand your rights and obligations.

1. Introduction

At Wikiluck Casino, we strive to provide a premier online betting experience. Our platform offers a wide variety of casino games, real-time sports betting odds, and around-the-clock support. These disclaimers, policies, and terms collectively govern your use of our site. If you do not accept any of the points below, please cease using our website immediately.

2. What We Offer

• Up-to-Date Betting Odds: We regularly update our sports betting markets, ensuring you have the latest odds.
• 24/7 Customer Support: Our support staff is available any time via email or live chat.
• Diverse Casino Games: From slots and table games to live dealer experiences, we cater to a variety of gambling preferences.

3. Our Commitment to Customers

Your satisfaction and security are our top priorities:

• Secure Environment: We employ robust practices to maintain a safe platform for betting and gaming.
• Responsive Assistance: Contact us anytime via support@wikiluck.co or live chat.
• Responsible Gaming: We expect players to abide by the legal age restrictions and other responsible gambling measures in their respective jurisdictions.

4. Acceptance of Privacy Policy

By accessing and using Wiki Luck Casino, you acknowledge that you have read and accept our Privacy Policy terms. This acceptance is contractual. If you disagree with any part of this Privacy Policy, you should not use or access our services.

5. Contact Us

For any questions or concerns, please visit our “24/7 support” page or email us at support@wikiluck.co. We will gladly assist you.

6. Collection & Use of Information

We may collect personal and confidential information about you (e.g., name, address, phone numbers, email address, identification details, and banking information) once you accept our Privacy Policy. This data may be used for:

1. Providing Services: For account setup, customer support, and to ensure the functionality of our betting and casino offerings.
2. Improving Our Platform: For statistical, analytical, and service improvement purposes.
3. Collaborating with Partners: We may share data with affiliated businesses only as needed to deliver or enhance specific products or services.

Use of Cookies

Wikiluck Casino may use cookies to:

• Maintain user sessions.
• Enhance site security.
• Improve user experience and personalization.

7. Information Disclosure

Your personal and confidential information will never be sold or rented to third parties. However, we reserve the right to disclose such information under specific circumstances:

• When you have consented to our Privacy Policy.
• To fulfill requests or provide services you have asked for.
• For statistical or analytical purposes, subject to strict confidentiality measures.
• To comply with court orders, legal processes, or subpoenas.
• If you have engaged in abusive or fraudulent activities on our website.

8. Telephone Calls

All calls made to our Customer Contact Centers may be recorded for training, quality assurance, and security purposes. This policy helps us continually improve our customer service.

9. Information Storage

We treat your personal data with the highest level of confidentiality. Information is disclosed only to:

• Affiliated Companies: As necessary for service provision or to uphold legal obligations.
• Credit Reference Agencies: To validate age, prevent fraud, identity theft, and money laundering.

We aim to protect your data while ensuring compliance with regulatory and legal requirements.

10. Your Privacy Rights

You have several rights under data protection regulations (including GDPR where applicable):

1. Right of Access
   You can request confirmation of whether we hold your personal data and, if so, request a copy and any relevant supplemental information.
2. Right to Be Forgotten / Erasure
   You may request the deletion of all your personal data. We will comply unless we have a legal obligation to retain specific information (e.g., records for self-excluded players).
3. Right to Rectification
   You can ask us to correct any inaccurate or outdated personal information. We will address such requests within one month.
4. Right to Restrict Processing
   You may request that we limit the processing of your data under certain circumstances.
5. Right to Data Portability
   Upon your request, we can provide your personal data in a commonly used, machine-readable format and, where feasible, transmit it to a data controller of your choice.
6. Right to Object
   You can object to data processing if you believe it infringes your rights, unless we have compelling legal grounds to continue or need to defend legal claims.
7. Right to Opt-Out of Marketing
   You may withdraw consent for direct marketing at any time by emailing us or selecting “unsubscribe” in any marketing email.

If we decide not to comply with any of your requests, we will inform you of the reasons. Per Article 77 of the GDPR, you may lodge a complaint with the relevant authority if you believe your rights have been violated.

11. General Sports Betting Disclaimer

All sports betting products and services are governed by our [Sports Betting Rules], which are part of our [General Terms & Conditions]. In case of inconsistencies, the General Terms & Conditions will prevail.

• Accuracy of Information: While we provide betting information (dates, times, odds, etc.) in good faith, we reserve the right to correct any errors or omissions.
• Event Timing: Bets placed after an event’s actual start may be voided unless specified (e.g., live betting).
• Venue & Event Status: If a match is abandoned, postponed, or the venue changes, we may void bets depending on the situation.
• Result Validation: We settle bets using official results or reliable data. Changes to results beyond 72 hours after the event’s start may not affect already settled bets.

12. Governing Language & Law

• In cases where translations of these policies and disclaimers differ, the English version supersedes all others.
• These Terms, Disclaimers, and Privacy Policy are governed by the law of the state of Anjouan in the Union of Comoros. By using Wiki luck Casino, you consent to submit to the jurisdiction of these courts.

13. Modifications & Revisions

Wiki luck Casino reserves the right to amend or update this Disclaimer, Privacy Policy, Sports Betting Rules, and General Terms & Conditions at any time. Any modifications become effective immediately upon posting. Your continued use of our services implies acceptance of any revised terms.

14. Responsible Gambling & Account Management

1. Self-Exclusion, Account Closure, and Player Account Limits

1.1 Self-Exclusion

• You have the option to self-exclude from Wikiluck.co at any time.
• To request self-exclusion, please email customercare@wikiluck.co.
• Please allow up to 10 business days to process self-exclusion requests.
• To revoke a self-exclusion restriction, contact our Customer Support. However, we reserve the right to refuse reactivation at our discretion.

1.2 Closing Your Account

• You can request to close your account by emailing customerassist@wikiluck.co.
• You may only request to close your account 90 days or more after your first successful deposit.
• Upon receiving the request, Wikiluck.co will process the closure within 60 days.
• Once you decide to close your account, you must immediately stop using the website.
• You may reopen your closed account at any time by contacting support@wikiluck.co with a reopen request.

2. Active Measures for Responsible Gambling

2.1

Wikiluck.co applies active measures to prevent negative consequences associated with excessive gambling behavior. These measures may be implemented after consultation with the customer.

2.2

Temporary usage restrictions and limits on stakes, bets, deposits, or losses may be imposed unilaterally to promote responsible gambling and mitigate harm.

2.3 Rules for Responsible Gaming

To safeguard against problem gambling, please:

• Take regular breaks while gaming.
• Consider setting betting limits in advance.
• Recognize that gambling is for entertainment, not a way to earn income.
• Determine in advance the acceptable level of losses.
• Avoid gambling under the influence of alcohol, drugs, depression, or when unable to concentrate fully.

3. Self-Assessment

3.1 If you doubt whether you are in control of your gambling, consider taking the Self-Assessment Test in Section 4.

3.2 This test is not a diagnostic tool for gambling addiction. If you suspect gambling is harming you, please seek professional help or contact support@wikiluck.co.

4. Self-Assessment Test

Ask yourself:

1. Have others ever criticized your gambling habits?
2. Have you ever lied to cover up the money or time you spend gambling?
3. Do arguments, frustrations, or disappointments make you want to gamble?
4. Do you gamble alone for long periods of time?
5. Do you stay away from work or life obligations to gamble?
6. Do you use gambling as an escape when bored or unhappy?
7. Are you reluctant to spend “gambling money” on anything else?
8. Are you dedicating more time to gambling than to friends or family?
9. Do you try to recover your losses by continuing to gamble?
10. When you run out of your gambling budget, do you feel sad or desperate to start again?
11. Do you gamble until you lose everything in your balance or budget?
12. Have you lied, stolen, or borrowed money to gamble or pay gambling debts?
13. Do you feel depressed or even suicidal because of your gambling?

If you answer “Yes” to two or more of these questions, you may be at risk of gambling-related harm. Please contact support@wikiluck.co immediately for assistance.

15. Conclusion

Thank you for choosing Wikiluck Casino. We are dedicated to providing a secure, fair, and entertaining environment for all players. If you have any questions about these disclaimers, terms, privacy practices, or responsible gambling measures, please reach out via our 24/7 support page.

Please gamble responsibly, stay informed of your limits, and enjoy your experience at Wikiluck Casino!